Spin Casino Privacy Policy

1. Introduction

Welcome to Spin Casino. This Privacy Policy explains how we collect your personal information, why we use it, and how securely we store it. By using the Spin Casino platform, registering an account, or accessing our services, you are considered to have agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in plain, accessible language — so every member can see exactly how safe their data is in our hands.

2. What Information We Collect

Spin Casino collects various types of information through two main channels — data you provide directly and data collected automatically as you use the platform.

Information provided directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• A copy of your National ID or passport for identity verification
• Payment details such as bank account numbers and mobile banking information (bKash, Nagad, etc.)
• Messages or complaints submitted when contacting us

Automatically collected data

• IP address and device type
• Browser information and operating system
• Pages visited on the platform and time spent on each
• Betting history and transaction records
• Login time and location data

This information is primarily used to improve your experience, prevent fraud, and meet regulatory requirements.

3. How your data is used

Spin Casino uses your data only for lawful, specified purposes. We never misuse your information.

• Account Management: To facilitate registration, login, and account security.
• Identity Verification: To complete the KYC (Know Your Customer) process.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Customer support: To resolve your questions and complaints.
• Security monitoring: To detect and identify fraudulent activity.
• Personalized experience: To show you offers and bonuses tailored to your preferences.
• Legal Obligations: To comply with regulatory requirements.

4. Data sharing and disclosure

Spin Casino does not sell your personal data for commercial purposes. However, limited information may be shared in certain circumstances:

Service Partners

Only the necessary information is shared with payment processors, identity verification agencies, and technology providers. These partners are contractually bound to uphold the same privacy standards we do.

Legal requirements

We may be required to disclose certain data to comply with legal obligations under government or court orders. In such cases, only the minimum necessary information is shared.

Business Changes

If Spin Casino undergoes a merger or acquisition, you will be notified in advance and your data will be transferred under the same privacy standards.

5. Cookie Policy

Spin Casino uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help our platform remember your preferences.

Types of cookies we use

• Essential cookies: Required for login sessions and platform security.
• Functional cookies: To remember your language and display preferences.
• Analytics Cookies: To collect platform usage statistics.
• Marketing Cookies: For personalized ads only, with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

6. Your Rights

Every Spin Casino member has certain fundamental rights over their personal data. We respect these rights and make them easy to exercise.

• Right to know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request account and data deletion under certain conditions.
• Right to Restrict Processing: In certain cases, you can restrict how your data is used.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise these rights, contact our support team. We will respond within 30 business days.

7. Security Measures

Spin Casino follows world-class technology and practices to protect your data. Our security infrastructure is regularly updated and tested.

• SSL/TLS 256-bit encryption on all data transfers
• Two-Factor Authentication (2FA) support
• Automated system for detecting suspicious activity
• Server data stored in encrypted form in secure data centers
• Regular security audits and penetration testing
• Staff data protection training and access controls

8. Data Retention Periods

Spin Casino retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account information: For the duration of your active account and up to 5 years after closure, as required by law.
• Transaction Records: Typically 7 years, in line with financial regulatory requirements.
• Communication History: Up to 2 years after the issue is resolved.
• Cookie data: From session-level up to a maximum of 1 year, depending on type.

Once the retention period expires, data is permanently deleted or fully anonymized.

9. Contact us

For any questions, requests, or complaints regarding our privacy policy, please get in touch. Our data protection team is here to help.

• Email: support@spincasino.wine
• Response time: Within 24 to 48 business hours

If this Privacy Policy changes, we will notify you by email and display a clear notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.